Our Warranty
At SB Lorenzo, we are so proud and confident in our work and we want you to be completely satisfied
with your purchase. If you are not, for any reason, we offer returns and exchanges within 30 days from
the date of purchase.
Eligibility
To be eligible for a return or exchange, your item(s) must be unworn & unwashed. Keep it free of stains and signs of wear.
– All labels must still be attached to return the goods.
– Item(s) cannot be returned if the care label or hand tag has been cut/removed.
– Items must be sent in their original packaging.
Non-Returnable Items
– Items marked as “sale”.
– Custom-made or personalized items.
– Ultra-Bespoke tailored garments.
– Lingerie & Underwear
Return Process
-Contact us at info@sblorenzo.com RE: Customer Support to request a Return Authorization (RA)
number.
– Include the RA number on the return package.
– Pack the item securely and send it to the address provided by our Customer Support team.
– Include a copy of your invoice or order confirmation inside the package.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have
received your item. We will also notify you of the approval or rejection of your refund. If you are
approved, then your refund will be processed, and a credit will automatically be applied to your credit
card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
– If you haven’t received a refund yet, first check your bank account again.
– Then contact your credit card company, it may take some time before your refund is officially
posted.
– Next, contact your bank. There is often some processing time before a refund is posted.
– If you’ve done all of this and you still have not received your refund yet, please contact us at
info@sblorenzo.com RE: customer support.
Exchange
If you wish to exchange an item for a different size, color, or style please indicate your preferences when
requesting the RA number. We will do our best to accommodate your exchange request based on
availability.
For exchanges on damaged item(s) please send a detail report via email to our customer support team,
feel free to include pictures or videos if it helps explain your experience of what occurred.
Shipping
Return shipping cost are the responsibility of the customer unless the return is due to an error on our
part. We recommend using a tracking shipping service to ensure your return is received. If you have any
questions or need assistance with your return, please contact us at info@sblorenzo.com RE: customer
support.